Shackman Ellen is dedicated to ensuring that organisations are prepared to respond effectively to those affected by major incidents and disaster. Incidents might include train, coach or plane crashes, earthquakes, terrorist attacks or any other type of incident where a number of people are involved.
We believe what you do and how you do it matters, not only to your business reputation but primarily to aid the recovery of those people involved.
What role do Shackman Ellen play?
As direct responders ourselves, we have specialist knowledge and skills in supporting people affected by disaster and major incidents, and we can work with you to help you develop your best possible response to clients and staff affected by a major incident.
Setting up a response team
We can assist your organisation to set up, develop and train a team of staff to be ready to provide immediate and effective practical and emotional support to clients who are affected.
Guidance and procedures
We can help you to develop sound policies and procedures to ensure your organisation is able to give the best possible support to any clients affected by a major incident. We can assist you with relevant publications, such as ‘Guidelines’ for your staff who are responders.
Training
Our training on supporting people affected by major incidents is interactive, and offers practical tools and skills. It draws on evidence-based best practice and includes first-hand accounts from survivors of major incidents and responders themselves. Key topics include:
- The impact incidents can have on survivors and their families
- Reactions to trauma and sudden bereavement
- The range of practical and emotional needs and how to respond effectively
- Key support skills
- Major incident response processes and working in partnership with other agencies
- Looking after own needs