Work related violence or trauma can have serious consequences for individuals and organisations. But incidents will occur and staff need to be able to deal with them effectively.

Some organisations think that by referring people to counselling services following an incident their aftercare responsibilities are covered. But our experience shows that what people need is validation, support and assistance from their managers: this support at an early stage will aid victims’ resilience and recovery.

Shackman Ellen’s work has a positive impact on staff morale and reduces absenteeism. Rapport between staff and managers is strengthened, demonstrating to staff that managers care and take their experiences seriously.

How can we help?

Policies and procedures
We can assist you to develop robust policies and procedures for managing workplace violence and providing post-incident support for staff, based on evidence of what really works.

Managing and defusing aggression in the workplace
We provide workshops to front-line staff so they can effectively assess the potential for violence and aggression and respond with skills and strategies designed to defuse situations while maintaining personal safety.

Supporting those affected by workplace aggression and violence
We train managers and key staff to equip them to respond effectively to victims’ reactions and needs following an incident. We give managers practical tools to deal sensitively and appropriately with staff immediately following an incident and longer-term.

Peer Support
We also assist with selection and training of peer supporters who can work alongside managers to offer the best package of support to colleagues.